Strengthen Customer Relationships (RCA-Led)


Program Features

  • Curriculum: RCA-Led Program
  • Objective: Building Partnerships with Your Customers
  • Program Length: Half-Day
  • Learning Track: Frontline

Providing superior customer service is not just a system, policy, or procedure—it is a state of mind. The consultative approach to customer service is based on the philosophy “the customer’s perception is always right, yet their knowledge may be incomplete.” This approach emphasizes partnering with your customers to gain a clear definition of their real needs and giving them the information they need to make the right decisions.

Participants in this program will learn and go through the Customer Service Interaction Process, taking them through the major stages of a customer interaction and helping them create “star quality” experiences for their customers.

Skill-Based Program Content

  • Expanding your role as a partner with your customers
  • Understanding and applying the Customer Service Interaction Process
  • Determining your customers' real needs and how to respond to them
  • Choosing and applying conflict-resolution strategies to build "win-win" situations with customers

    Online Preview of Participant Workbook 

 For additional information and on-site pricing, contact RCA at (800) 756-8096 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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