Step-By-Step Problem Solving


Program Features

  • Objective: Determining Causes Not Symptoms of Problems
  • Program Length: Full-Day
  • Learning Tracks: Frontline, Leadership

It sometimes seems that there is a never-ending stream of problems to solve in business. Ironically, many are not new. They are recurring issues that never seem to go away.

Problem-solving in an organization is everyone’s responsibility. An organization benefits when everyone exhibits an attitude of ownership for the organization’s challenges and a vested interest in finding solutions.

Step-By-Step Problem Solving shows participants how to get at the underlying causes of these problems—not just the symptoms—so they get solved and stay solved.

Skill-Based Program Content

  • Applying a six-step problem-solving model
  • Developing problem-solving skills
  • Defining the problem
  • Analyzing potential causes
  • Identifying and selecting the best solutions
  • Developing an action plan
  • Implementing solutions and evaluating progress
  • Applying problem-solving tools

Facilitator Kit

Our easy-to-use Facilitator Kit provides internal trainers and consultants with step-by-step instructions, comprehensive program content, and all the tools needed to conduct successful and highly-interactive training sessions. This kit includes the materials listed below and must be purchased to order Participant Kits:

  • Facilitator Guide
  • PowerPoint® Presentation (CD or E-Mail Attachment)
  • Online Tools (CD or E-Mail Attachment)
  • Participant Kit

Participant Kit*

Each Participant Kit contains learning materials, references, and user-friendly tools that can be put to use immediately on the job, including:

 *Quantity Discounts Available | Preview Package Available

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