Continuous Process Improvement (CPI)


Program Features

  • Objective: Improved Business Processes and Results
  • Program Length: Three Days/Flexible Training Options
  • Learning Track: Leadership

Don't be fooled by the myth that just because a process worked well in the past that there's no need to improve on it. Needs and demands are constantly changing and so must the methods for meeting them.

This comprehensive program takes a systematic approach to Continuous Process Improvement (CPI), incorporating customer feedback and fact-based decision making to ensure that "process improvement" efforts maximize key business result areas and competitiveness.

Following our proven methodology, participants acquire the essential skills and knowledge to:
  • Gather and use feedback from both internal and external customers to identify requirements and organize work processes to increase satisfaction
  • Understand work processes and establish process measures to gauge performance
  • Develop an improvement plan that closes performance "gaps"
  • Evaluate the effectiveness of process improvements and determine how to continually make them better

Systematic Approach Optimizes Business Results—The highly-interactive, six-unit CPI Packaged Training Program provides participants with a proven methodology, process analysis tools, measurements, and process management techniques to continuously improve their work processes for increased customer satisfaction, organizational performance, and return on investment. Training incorporates step-by-step models, case analyses, skill application exercises (using actual work processes), personal action plans, and practical reference tools for use on the job.

Skill-Based Program Content

  • Understanding CPI Concepts and Methodology
    • Understand the "supplier-producer-customer" value chain
    • Define process relationships
    • Apply a systematic CPI Model
  • Selecting A Process To Improve
    • Determine core "customer segments"
    • Define customer requirements
    • Select processes to improve
  • Analyzing A Process
    • Create a process flow chart
    • Assess "value-added" versus "non value-added" tasks
    • Determine process measures
  • Measuring Process Performance
    • Display and interpret measurement data
    • Uncover process performance "gaps"
    • Identify process performance areas
  • Improving A Process
    • Develop an improvement plan that defines goals and responsibilities
    • Negotiate improvement goals with customers and suppliers
    • Apply a problem-solving model
  • Evaluating Improvement Efforts
    • Track and analyze the impact of improvement efforts
    • Develop a transition plan
    • Standardize processes for sustained performance

Flexible Facilitation Options

The Continuous Process Improvement Packaged Training Program is designed to transfer knowledge through six modular units. Flexible facilitation options include:

  • "Intensive" learning approach—Consecutive three-day session
  • "Interval" learning approach
    • Two-day session with on-the-job application and one-day follow-up session
    • Three sessions (one-day each) with on-the-job application between each session
    • Six sessions (half-day each) with on-the-job application between each session
  • "Just-in-time" learning approach—Targeted learning and application sessions conducted on an "as-needed" basis, according to participant requirements

Comprehensive And Integrated Program Materials

Facilitator KitOur easy-to-use Facilitator Kit provides internal trainers and consultants with step-by-step instructions, comprehensive program content, and all the tools needed to conduct successful and highly-interactive training sessions. This kit includes the materials listed below and must be purchased to order Participant Kits:

  • Facilitator Guide:
    An essential component, this guide aligns with the Participant Workbook and contains knowledge, delivery notes, activity instructions, exercises, discussion questions and answers, and transitions between points to complete CPI learning objectives.
  • Implementation Guide:
    Comprehensive resource materials help you market and conduct the program as well as evaluate the program’s success. They provide the facilitator with the tools to become an organization’s internal consultant and team builder.
  • Online Tools:
    Available as a CD or an e-mail attachment, this complete collection of visual aids (including a PowerPoint® Presentation) and electronic forms increases the impact of your CPI training.
  • Quick Start Guide:
    Handy reference quickly familiarizes the facilitator with the CPI program components and helps prepare for training.
  • Participant Kit:
    Designed for reference, this kit contains all the participant materials listed below.

Participant Kit*Contents include a powerful collection of practical, value-added tools aligned with the CPI methodology. Kit contains:

  • Participant Workbook:
    Workbook includes complete CPI program content and all necessary application tools and reference materials required to learn the subject matter and use it on the job.
  • Online Tools:
    Available as a CD or an e-mail attachment, this handy collection of electronic forms and reproducible worksheets support ongoing application.
  • Participant Pre-Work Package:
    (The following materials are designed to be sent to participants prior to attending the first CPI training session):
    • Four Practical Guidebooks—The following self-instructional guidebooks are incorporated as part of the program learning methodology and used before, during, and after the training:
      • Continuous Process Improvement
      • Continuous Improvement Tools, Volume 1
      • Continuous Improvement Tools, Volume 2
      • Step-By-Step Problem Solving
  • Certificate of Completion:
    Pre-printed certificate (with space provided for participant’s name and facilitator’s signature) provides post-training recognition.

    Online Preview of Participant Workbook 

Implementation Support Options

*Quantity Discounts Available | Preview Package Available

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