Richard Chang

Photo of Richard ChangDr. Richard Chang, Chief Executive Officer, is internationally known and highly respected for his quality improvement, organization development, customer value, strategic planning, measurement systems, team development, performance improvement, product realization, and human resource development expertise. In addition, he served as a Judge for the prestigious Malcolm Baldrige National Quality Award from 1996-1999 and as the Chief Judge for the California Awards for Performance Excellence.

Prior to establishing Richard Chang Associates, Inc., a diversified performance improvement consulting, training, and publishing firm, headquartered in Southern California, Richard created and directed the Corporate Training and Organization Development departments for Archive Corporation and LH Research, Inc. In addition, he directed the Human Resources function, Quality Improvement initiative, and Material Requirements Planning (MRP) system implementation for the latter. Both organizations are mid-sized international electronics manufacturers based in Orange County, California. His professional experiences also include operations line-management, quality/process auditing, and career development related positions with Security Pacific National Bank and the City of Westminster.

As a well-known and top-rated keynote speaker, Richard addresses a variety of personal development and organizational-related related topics at regional, national, and international conferences. He has consulted to a wide range of domestic and international organizations representing a variety of industries, including: Toshiba, Marriott, Pacific Bell, Transamerica, Sony, Kaiser Permanente, Universal Studios, Nabisco, Nissan, Citibank, Chase, Hasbro, Pacific Life, National Institute for Standards and Technology, FDA, Rockwell Automation, Fidelity Investments, Mazda, Blue Cross Blue Shield, Disneyland, BellSouth Telecommunications, Rain Bird, Union Pacific Railroad, Reynolds and Reynolds, Air New Zealand, USC University Hospital, Freedom Communications, Nortel Networks, McDonald’s, Black & Decker, Epson, Ameritech, Booz-Allen & Hamilton, Taiwan Semiconductor Manufacturing Company, ARCO, Sierra Pacific Power Company, Litton, General Motors, Singapore Standards and Productivity Board, and the U.S. Bankruptcy Courts.

Richard’s academic credentials include a B.A. in Psychobiology from the University of California, Los Angeles (UCLA); an M.A. in Counseling Psychology from Chapman University in Orange, California; and a Ph.D. specializing in Industrial/Organizational Psychology, from Alliant International University (formerly United States International University) in San Diego, California.

In addition to his consulting activities, Richard has served as part-time faculty for the MBA and undergraduate business administration programs at Loyola Marymount University and as an Associate Professor for the Graduate School of Human Resource Management and Development at Chapman University. In addition, he has served on the faculty for California State University Long Beach-Extension and several community colleges in Southern California. He is the author or co-author of over twenty-five books on business and personal development, including his best-selling works: The Passion Plan™ at Work—Building a Passion-Driven Organization, Performance Scorecards™—Measuring the Right Things in the Real World, and The Passion Plan™—A Step-by-Step Guide to Discovering, Developing, and Living Your Passion, all published by Jossey-Bass: A Wiley Company. He is also the author of a number of award-winning video and audio programs.

Richard served as the 1999 Chair of the Board for the American Society for Training and Development (ASTD), has served as a member of the 1992-94 National Board of Directors and has been a past president of the Orange County Chapter. Based on significant contributions to the Society and the profession, he has been recognized with the Gordon Bliss Memorial Award and the Torch Award, two of the highest forms of national leadership recognition provided by ASTD. In addition, Richard maintains professional affiliations with the American Society for Quality (ASQ), the Society for Human Resource Management (SHRM), the National Speakers Association (NSA), and the Organization Development Network (ODN).

His professional and academic accomplishments have earned him recognition in several notable almanacs including: Outstanding Young Men of America, Who’s Who in Leading American Executives, and International Who’s Who in Quality. In addition, he is a recurrent selection for Executive Excellence Publishing’s annual “Excellence 100 List” that ranks the Top 100 consultants/authors/thought leaders/speakers who are influencing/shaping the world of work in organizations.

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