One of the most common reasons an organizational improvement effort does not reach its full potential is because different parts of an organization use different measures to drive and gauge the results of their efforts. The solution? A systematic approach in which measures at the work group level are closely linked to "big picture" targets and measures at the organizational level. This guidebook shows you how to use Key Result Areas (KRAs) and Key Indicators (KIs) to successfully measure organizational improvement at every level of the organization. (Paperback)
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