By Anthony Harris and
Any undertaking takes on a new perspective when you are equipped with the correct tools for the job. This guidebook presents managers, trainers, team leaders, and consultants with the right combination of tools to use so their groups focus on key issues relating to their diverse backgrounds. Complete with role play scripts, clear instructions for use, and follow-up plans to reinforce lessons learned, this guidebook will increase your employees' awareness, understanding, and skills to effectively work in today's diverse organization. (Paperback)
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