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Process Improvement




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Improving Through Benchmarking

Improving Through Benchmarking

By Richard Chang and Keith Kelly    In today's competitive business environment, meeting and exceeding your customers' needs efficiently and...
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Process Reengineering In Action

Process Reengineering In Action

By Richard Chang   If your organization needs a major overhaul—not a minor tweak—reengineering may be the answer. Reengineering a process or...
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Re-Creating Teams During Transitions

Re-Creating Teams During Transitions

By Paul Jerome     Change is constant. And in today's highly competitive, rapidly changing business environment, organizational transitions are a...
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Continuous Improvement Tools, Volume 1

Continuous Improvement Tools, Volume 1

By Richard Chang and Matthew Niedzwiecki   This guidebook contains step-by-step instructions along with real-life examples on the following...
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Continuous Improvement Tools, Volume 2

Continuous Improvement Tools, Volume 2

By Richard Chang and Matthew Niedzwiecki   Building upon the tools introduced in Volume 1, this guidebook offers eight additional tools to support...
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Continuous Process Improvement

Continuous Process Improvement

By Richard Chang   Don't be fooled by the myth that just because a process has worked well in the past, there's no need to improve it. Needs and...
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Mastering Change Management

Mastering Change Management

By Richard Chang     Given the task of tackling change, one can choose either to build an obstacle or to capitalize on an opportunity. This...
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Meetings That Work!

Meetings That Work!

By Richard Chang and Kevin Kehoe    Anyone who plans, runs, or attends meetings will benefit from the wealth of practical examples and proven...
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Satisfying Internal Customers First!

Satisfying Internal Customers First!

By Richard Chang and Keith Kelly   Customer satisfaction doesn't only apply to the end user of your organization's products or services; it also...
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Step-By-Step Problem Solving

Step-By-Step Problem Solving

By Richard Chang and Keith Kelly    This practical guide ensures problems get (and stay) solved. An easy-to-use Six-Step Problem-Solving Model is...
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